Shipping & Refund and Returns Policy

Shipping of physical items

When you placed an order for a physical item through our website, you have to pay the the amount specified. Afterwards, you will receive an automated order confirmation in your email (also check your spam folder). On the website it is only possible to choose to pick up the items at our next class at CrossFit Twente.

Picking up

In stock-items can normally be picked up during the next CrossFit class at CrossFit Twente, but in some rare cases it can go up to 2 weeks during our regular class schedule in an academic year. Other items will have an estimated pick-up time on the page itself. We will always keep you informed for this through email/ WhatsApp on the contact information you provided.

Delivery of physical items

Normally it is only possible to pick-up items, or in some cases it can be delivered to an address in Enschede. If you want delivery outside Enschede, you have to contact us so we can prepare a shipment through PostNL or other postal carriers. Then we will let you know what the costs are, and after confirmation and payment at your side, in-stock can be delivered within 5 working days in the Netherlands, but can differ if it is outside the Netherlands.

It is your responsibility to correctly enter and/or verify the shipping address. Any additional shipping costs or loss of the package due to incorrect data can be charged to you.

You are also responsible for receiving the package and/ or collecting it on time at a postal service point. Therefore, you should check the track & trace code regularly. Any additional shipping charges (or custom charges when shipped abroad) are not-refundable and need to be paid by yourself.

Refund for membership resignation

You can resign for a membership in the first two weeks after registering by giving a written notice to the board (board@hercules.utwente.nl) or approaching one of the board members with your preferred account for refund payout or using our model form (see at the end of this page). Any payments for contributions will be refunded within 14 days. After two weeks, the contract is binding and no changes can be made to your registration.

Refund for cancellation of workshops or events

In case a workshop or event is cancelled at our side, any payments for this event/ workshop will be refunded within 14 days of the notice of cancellation to the same account the purchase was made.

If you choose yourself to cancel your registration for a workshop or event, if it is 2 months before the workshop/ event you can get a full refund. Afterwards there is a 100% payment obligation. Sometimes there are more possibilities such as transferring your place to someone else or even a full refund within the 2 months. Contact us via email (board@hercules.utwente.nl) for such possibilities.

Returns of physical items

Physical merchandise purchased through our website can be returned by approaching one of the board members during a CrossFit class (preferred), or by sending it to our address (then you will be responsible for paying for your own shipping costs for returning your item). You can use our model form (see at the end of the page for this). Shipping costs are non-refundable. To be eligible for a return, your item must be unused (except for trying if it fits) and in the same condition that you received it.

Sending returns by physical email involves the following steps:

Put the return items carefully in a box, and clearly note your name, order number and preferred account for payout. A return cannot be processed without this information.
Send the package (for example through PostNL): to our address with CrossFit Twente:
t.a.v. S.K.V. Hercules – Retour
G.J. van Heekstraat 414
7521 EN, Enschede
with the address clearly on the package and keep the shipping receipt.

The responsibility of the shipment lies with you. Keep the proof of the shipment and tracking information well until the return is processed.

Non-returnable items:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery

Refunds of physical items

Once your return is received and inspected, we will let you know directly or by email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If it is approved, then your refund will be processed, and a credit will automatically be applied to your your original method of payment (or anything other account you want), within 14 days.

In rare cases if we do not approve the returned item, we can give the item to a charity or give it back to you directly or shipping it back to you after letting you know, and paid for the additional shipping costs.

Refunds of direct SEPA debits

For direct SEPA debits, the member can request a refund from the member’s bank under the terms and conditions of your agreement with your bank. If the member does so, the member will have to mail a valid reason to the treasurer. As requesting a refund through your bank costs us a lot of money, we also like you to give the opportunity to refund you directly through us. Please contact us at board@hercules.utwente.nl with a valid reason, and we will sort it out as soon as possible!

Late or missing refunds

If you’ve waited 14 days you still have not received your refund yet, please contact us.

Model form for returns

You can use the model form for returns/ revocation of agreements or just send us a normal email with for which order you want to revoke.